HoosTag CO., Limited ("IPcook," "we," "us," or "our") operates the https://www.ipcook.com/ website and related proxy services (collectively, the "Service").
This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal data when you use our Service, as well as your rights concerning that data. Unless otherwise defined herein, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.
At IPcook, we collect and process various types of information to provide and improve our proxy services. This includes:
Personal Information You Provide
When you register for an account or use our services, we may collect:
Account Information: such as your email address, username, and password when you create an account.
Billing Information: including payment details (e.g., credit card information processed securely by third-party payment processors) when you purchase a subscription.
Communication Data: such as your name, email address, and any other information you provide when contacting our support team or submitting inquiries.
Information Collected Automatically
When you access our services, we automatically collect certain information, including:
Usage Data: such as your IP address, device information (e.g., browser type, operating system), and timestamps of your connections.
Cookies and Tracking Technologies: to enhance your experience, authenticate sessions, and analyze service performance. For more details, please refer to our Cookies Policy.
Information from Third Parties
We may receive limited information from third-party services, such as:
Payment Processors: including billing address and transaction details, to process your payments securely.
Identity Verification Services: if applicable, to comply with legal or regulatory requirements.
Single Sign-On (SSO) Providers: such as Google, to facilitate account authentication.
We use this information to operate, maintain, and improve our services, as well as to comply with applicable laws. For more details on how we handle your data, please refer to the relevant sections of this Privacy Policy.
IPcook uses the collected information for the following purposes:
Service Provision and Maintenance: To deliver, operate, and maintain our proxy services
Account Management: To authenticate users, process account credentials, and ensure account security
Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance
Service Improvement: To analyze usage patterns, optimize performance, and enhance service features
Security and Fraud Prevention: To monitor for and address technical issues, security threats, and fraudulent activities
Communication: To notify users about service updates, policy changes, or important announcements
Marketing: To inform users about new products, services, or promotional offers (where permitted by law)
Legal Compliance: To fulfill contractual obligations and comply with applicable laws and regulations
As a Hong Kong-based service with global operations, user information may be transferred to and processed in jurisdictions outside your country of residence. We implement appropriate safeguards to ensure such transfers comply with applicable data protection laws, including:
IPcook may share personal information in these limited circumstances:
Service Providers: With trusted third parties who assist in service delivery (e.g., payment processors, infrastructure providers) under strict confidentiality agreements
Legal Requirements: When necessary to comply with legal obligations, regulatory requests, or to protect our rights and users' safety
Business Transactions: In connection with mergers, acquisitions, or other corporate restructuring events
We do not sell user data to third parties. Any aggregated or anonymized data shared for analytical purposes cannot reasonably identify individual users.
While we implement industry-standard security measures including encryption, access controls, and regular security audits, no electronic transmission or storage system can be guaranteed as 100% secure. Users are encouraged to take appropriate precautions when using our services.
IPcook utilizes cookies and similar tracking technologies to enhance user experience and improve our services. This section outlines our practices regarding these technologies.
When you access our website or services, we automatically collect certain technical information through cookies, web beacons, and similar technologies. This includes device and browser information (such as IP address, browser type, and operating system), usage data (including pages visited and time spent on our services), and network information.
We employ these technologies for several legitimate business purposes:
Essential Operations: To enable core functionality, maintain secure sessions, and prevent fraudulent activity.
Service Improvement: To analyze usage patterns, optimize performance, and understand user demographics.
User Experience: To remember preferences, personalize content, and facilitate navigation.
Users may manage cookie preferences through browser settings, including the ability to accept or reject cookies, receive notifications when cookies are set, or delete existing cookies. Please note that disabling cookies may impair website functionality and user experience.
We utilize the following cookie types:
Strictly Necessary Cookies: Essential for basic website operations and security features. These cannot be disabled without affecting service functionality.
Performance Cookies: Used to gather anonymous usage statistics and improve our services.
Functionality Cookies: Employed to remember user preferences and personalize the browsing experience.
Certain third-party services may set their own cookies for analytics, advertising effectiveness (where applicable), and social media integration. These parties operate under their own privacy policies regarding data collection and usage.
IPcook's services are designed for and directed to adult users. We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 13.
If we become aware that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child may have provided personal information to us without their consent are encouraged to contact our Team at [[email protected]].
We strongly recommend that parents and guardians supervise their children's online activities and consider using parental control tools to help maintain a safe online environment. By using our services, users confirm they are at least 13 years of age or older, or have obtained appropriate parental/guardian consent where required by applicable law.
IPcook reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, service offerings, or legal requirements. When we make updates to this policy, we will:
We encourage all users to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your information. Your continued use of our services following the posting of any policy changes constitutes your acceptance of the updated terms.
The effective date at the top of this Privacy Policy indicates when the latest revisions were made. Material changes to our data handling practices will not be applied retroactively to previously collected personal information without obtaining your consent where required by law.
For significant changes that may affect your rights or how we process your data, we will provide additional notifications through appropriate channels prior to the changes taking effect.
If you have any questions regarding this Privacy Policy or our data protection practices, please feel free to contact our Data Protection Team using the following details:
Email: [email protected]
Mailing Address: UNIT 98 OF FACTORY A 1/F UNION HING YIP INDUSTRIAL BUILDING NO.20 HING YIP ST KWUN TONG, KL, Hong Kong
Attention: Data Protection Officer
We take all privacy-related concerns seriously and will respond to your inquiry in a timely manner, typically within 3 business days. When contacting us about privacy matters, please include relevant details to help us address your request effectively, such as:
For residents of certain jurisdictions, you may have additional rights regarding how we process your personal data. Please indicate in your communication if you are making a request under specific data protection regulations (e.g., GDPR, CCPA).
