Privacy Policy

• Information We Collect

  At IPcook, we collect and process various types of information to provide and improve our proxy services. This includes:

  Personal Information You Provide

  When you register for an account or use our services, we may collect:

  1. Account Information: such as your email address, username, and password when you create an account.

  2. Billing Information: including payment details (e.g., credit card information processed securely by third-party payment processors) when you purchase a subscription.

  3. Communication Data: such as your name, email address, and any other information you provide when contacting our support team or submitting inquiries.

  Information Collected Automatically

  When you access our services, we automatically collect certain information, including:

  1. Usage Data: such as your IP address, device information (e.g., browser type, operating system), and timestamps of your connections.

  2. Cookies and Tracking Technologies: to enhance your experience, authenticate sessions, and analyze service performance. For more details, please refer to our Cookies Policy.

  Information from Third Parties

  We may receive limited information from third-party services, such as:

  1. Payment Processors: including billing address and transaction details, to process your payments securely.

  2. Identity Verification Services: if applicable, to comply with legal or regulatory requirements.

  3. Single Sign-On (SSO) Providers: such as Google, to facilitate account authentication.

  We use this information to operate, maintain, and improve our services, as well as to comply with applicable laws. For more details on how we handle your data, please refer to the relevant sections of this Privacy Policy.

• Use of Information

  IPcook uses the collected information for the following purposes:

  1. Service Provision and Maintenance: To deliver, operate, and maintain our proxy services

  2. Account Management: To authenticate users, process account credentials, and ensure account security

  3. Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance

  4. Service Improvement: To analyze usage patterns, optimize performance, and enhance service features

  5. Security and Fraud Prevention: To monitor for and address technical issues, security threats, and fraudulent activities

  6. Communication: To notify users about service updates, policy changes, or important announcements

  7. Marketing: To inform users about new products, services, or promotional offers (where permitted by law)

  8. Legal Compliance: To fulfill contractual obligations and comply with applicable laws and regulations

• Transfer of Information

  As a Hong Kong-based service with global operations, user information may be transferred to and processed in jurisdictions outside your country of residence. We implement appropriate safeguards to ensure such transfers comply with applicable data protection laws, including:

  1. Utilizing standard contractual clauses or other approved transfer mechanisms
  2. Applying strict confidentiality agreements with third-party processors
  3. Maintaining robust security measures for cross-border data transfers

• Disclosure of Information

  IPcook may share personal information in these limited circumstances:

  1. Service Providers: With trusted third parties who assist in service delivery (e.g., payment processors, infrastructure providers) under strict confidentiality agreements

  2. Legal Requirements: When necessary to comply with legal obligations, regulatory requests, or to protect our rights and users' safety

  3. Business Transactions: In connection with mergers, acquisitions, or other corporate restructuring events

  4. With User Consent: For specific purposes where explicit permission has been obtained

  We do not sell user data to third parties. Any aggregated or anonymized data shared for analytical purposes cannot reasonably identify individual users.

• Security of Information

  While we implement industry-standard security measures including encryption, access controls, and regular security audits, no electronic transmission or storage system can be guaranteed as 100% secure. Users are encouraged to take appropriate precautions when using our services.

• Cookies and Caching

  IPcook utilizes cookies and similar tracking technologies to enhance user experience and improve our services. This section outlines our practices regarding these technologies.

• Collection of Cookies

  When you access our website or services, we automatically collect certain technical information through cookies, web beacons, and similar technologies. This includes device and browser information (such as IP address, browser type, and operating system), usage data (including pages visited and time spent on our services), and network information.

• Purposes of Use

  We employ these technologies for several legitimate business purposes:

  1. Essential Operations: To enable core functionality, maintain secure sessions, and prevent fraudulent activity.

  2. Service Improvement: To analyze usage patterns, optimize performance, and understand user demographics.

  3. User Experience: To remember preferences, personalize content, and facilitate navigation.

• Cookie Management

  Users may manage cookie preferences through browser settings, including the ability to accept or reject cookies, receive notifications when cookies are set, or delete existing cookies. Please note that disabling cookies may impair website functionality and user experience.

• Categories of Cookies

  We utilize the following cookie types:

  1. Strictly Necessary Cookies: Essential for basic website operations and security features. These cannot be disabled without affecting service functionality.

  2. Performance Cookies: Used to gather anonymous usage statistics and improve our services.

  3. Functionality Cookies: Employed to remember user preferences and personalize the browsing experience.

• Third-Party Technologies

  Certain third-party services may set their own cookies for analytics, advertising effectiveness (where applicable), and social media integration. These parties operate under their own privacy policies regarding data collection and usage.

• Protection of Minors

  IPcook's services are designed for and directed to adult users. We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 13.

  If we become aware that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will take immediate steps to delete such information from our systems. Parents or guardians who believe their child may have provided personal information to us without their consent are encouraged to contact our Team at [[email protected]].

  We strongly recommend that parents and guardians supervise their children's online activities and consider using parental control tools to help maintain a safe online environment. By using our services, users confirm they are at least 13 years of age or older, or have obtained appropriate parental/guardian consent where required by applicable law.

• Changes to This Privacy Policy

  IPcook reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, service offerings, or legal requirements. When we make updates to this policy, we will:

  1. Post the revised Privacy Policy on our website with an updated effective date
  2. Provide prominent notice of significant changes through our service interface or via email to registered users
  3. Indicate the nature of material changes when required by applicable data protection laws

  We encourage all users to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your information. Your continued use of our services following the posting of any policy changes constitutes your acceptance of the updated terms.

  The effective date at the top of this Privacy Policy indicates when the latest revisions were made. Material changes to our data handling practices will not be applied retroactively to previously collected personal information without obtaining your consent where required by law.

  For significant changes that may affect your rights or how we process your data, we will provide additional notifications through appropriate channels prior to the changes taking effect.

• Contact Us

  If you have any questions regarding this Privacy Policy or our data protection practices, please feel free to contact our Data Protection Team using the following details:

  1. Email: [email protected]

  2. Mailing Address: [Your Company Address]

  3. Attention: Data Protection Officer

  We take all privacy-related concerns seriously and will respond to your inquiry in a timely manner, typically within 3 business days. When contacting us about privacy matters, please include relevant details to help us address your request effectively, such as:

  1. The nature of your inquiry
  2. Any specific services involved
  3. Your contact information

  For residents of certain jurisdictions, you may have additional rights regarding how we process your personal data. Please indicate in your communication if you are making a request under specific data protection regulations (e.g., GDPR, CCPA).