Refund Policy
Last Updated: July 9, 20251. Introduction
At IPcook, we are committed to providing high-quality proxy services to our customers. While we strive for excellence in our offerings, we understand that exceptional circumstances may arise. This Refund Policy outlines the terms and conditions under which refunds may be granted.
2. General Refund Conditions
2.1 24-Hour Unused Purchase Refund
Customers may request a full refund within 24 hours of purchase, provided that:
The purchased proxy services have not been used (zero bandwidth consumption).
The request is submitted before the 24-hour window expires.
2.2 Connection Issues Beyond Refund Window
If the 24-hour refund period has lapsed, a refund may still be considered under the following conditions:
The proxy service is non-functional due to issues on IPcook’s end..
The customer provides sufficient evidence (e.g., error logs, connectivity test results).
The issue cannot be resolved by our support team within a reasonable timeframe.
2.3 Non-Refundable Cases
Refunds will not be granted in the following scenarios:
The proxy service is functioning as intended after the refund period.
The purchase was made using cryptocurrency (due to irreversible transaction nature).
The service was misused or violated IPcook’s Terms of Service.
3. Raising a Refund Request
3.1 Submission Process
To initiate a refund request, customers must:
Contact our support team at [email protected] or via Salesmartly.
Provide the following details: - Full name and account information. - Order/transaction details (invoice number, purchase date). - A detailed explanation of the issue (if applicable).
3.2 Evaluation & Resolution
Our team will review the request and respond within 3-5 business days.
If approved, the refund will be processed via the original payment method (except cryptocurrency).
Refund amounts may be prorated based on service usage (if applicable).
4. Final Determinations
IPcook reserves the right to assess refund eligibility on a case-by-case basis.
All refund decisions are final and at the sole discretion of IPcook.
5. Policy Updates
IPcook may modify this Refund Policy at any time without prior notice. Customers are encouraged to review the latest version periodically.
6. Contact Us
For questions or concerns regarding refunds, please contact:
Email: [email protected]
We value your trust and aim to resolve all issues fairly and efficiently. Your satisfaction remains our top priority.
Note: This policy is subject to IPcook’s Terms of Service. Refund eligibility may vary based on regional laws.
